When we issue accounts, it reserves a section on our server. We pay for the server once your account is made, and because we can't get a refund, we simply cannot offer a refund.
We don't offer refunds, however we do offer plan upgrades and additional lines. This is case-by-case so please open a support ticket and let us know how we can assist you and why you are requesting a refund.
]]>International channels especially are one of the worse with buffering and we want to deliver nothing but the best to you. So please wait patiently while we fix channel categories or individual channels.
Thank you.
]]>If you'd like to disable your auto renew function, and or cancel your plan so that you no longer will get charged. You can do so by logging into your billing portal here:
To ensure there are no buffering issues we recommend 10 mbps of internet speed.
Another solution to this issue is to restart your device, then log out and log back into your account.
This ensures the most savings to our Subscribers.
- If you are using a VPN Pekan TV will not work with some VPN companies, Our service is protected privately so you will not need to use a VPN.
- If you are watching from more than 2 devices at the same time and your plan is limited to 2 connections, Pekan TV will show a playback error.
If you're still experiencing issues please restart your device, then log out and log back into your account.
1st Reason:
The username and password is CASE Sensitive, so if it contains a capitalized character please be sure to input it correctly as displayed.
2nd Reason:
Some mistake a lowercase "L" and a capitalized "i" together and if your username or password contains a letter that you are unsure of, please try both.
3rd Reason:
The application you are using is not compatible with your device. Many third party apps work flawlessly with Pekan TV however some users do report login attempts that do not work with certain apps on certain devices. We suggest you try another application and give that a try.
4th Reason:
Some users have URL portal link: http://1.pekan.tv:8080 and some users have URL portal link: http://2.pekan.tv:83
If it does not login properly, then try switching the url server (your account could be on the secondary server).
5th Reason:
Some ISPs (your internet provider) could block IPTV as a whole, and this would result in you resetting your router or using a VPN service to get past this issue.
Please open a support ticket and request why you are dissatisfied and perhaps we can help out someway to remedy the situation.
You can cancel your subscription using the link here.
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