https://pekantv.support-hub.io/feed/741 <![CDATA[Problems and Issues Article Feed]]> 2019-11-05T16:48:51+00:00 <![CDATA[Why can't I watch on more than 2 devices?]]> https://pekantv.support-hub.io/1487 Pekan TV can be accessed and logged into unlimited devices, but cannot be watched simultaneously more than your subscription allows. The default subscription includes 2 device simultaneous connections, however you can cancel your old plan and upgrade to a new plan with more than 2 simultaneous connections. Visit billing.pekantv.com to get setup on more than 2 simultaneous connections.

]]> 2019-10-17T13:15:24+00:00 <![CDATA[Can i receive a refund?]]> https://pekantv.support-hub.io/1491 We're sorry that you are dissatisfied with our service, we're sad to see you go.


When we issue accounts, it reserves a section on our server. We pay for the server once your account is made, and because we can't get a refund, we simply cannot offer a refund.


We don't offer refunds, however we do offer plan upgrades and additional lines. This is case-by-case so please open a support ticket and let us know how we can assist you and why you are requesting a refund.

]]> 2019-10-17T13:17:44+00:00 <![CDATA[Why is this category or channel not working?]]> https://pekantv.support-hub.io/1486 We try our best to deliver nothing but the best content but sometimes our channel providers undergo maintenance issues or simply put the channel streams buffer so much that we choose not to display them.




International channels especially are one of the worse with buffering and we want to deliver nothing but the best to you. So please wait patiently while we fix channel categories or individual channels.




Thank you.

]]> 2019-10-17T13:15:24+00:00 <![CDATA[Will my subscription plan auto-renew?]]> https://pekantv.support-hub.io/1492 Your subscription plan will auto-renew only if you have opted into the subscription auto renew function when you first signed up.


If you'd like to disable your auto renew function, and or cancel your plan so that you no longer will get charged. You can do so by logging into your billing portal here:


https://pekantv.com/billing-login/

]]> 2019-10-17T13:17:44+00:00 <![CDATA[How to fix buffering issues and bad connection issues?]]> https://pekantv.support-hub.io/1489 Buffering issues are usually due to the Wi-Fi connection's speed.

To ensure there are no buffering issues we recommend 10 mbps of internet speed.

Another solution to this issue is to restart your device, then log out and log back into your account.


]]> 2019-10-17T13:15:24+00:00 <![CDATA[Why was I charged more then the price I saw on your website?]]> https://pekantv.support-hub.io/1490 The reason for this is because our prices are listed in USD so that we don't have to charge taxes.


This ensures the most savings to our Subscribers. 


]]> 2019-10-17T13:17:44+00:00 <![CDATA[How to fix playback error issues and none of the channels are working?]]> https://pekantv.support-hub.io/1488 There could be multiple reasons why you are experiencing issues, please see below:

- If you are using a VPN Pekan TV will not work with some VPN companies, Our service is protected privately so you will not need to use a VPN.

- If you are watching from more than 2 devices at the same time and your plan is limited to 2 connections, Pekan TV will show a playback error.

If you're still experiencing issues please restart your device, then log out and log back into your account.


]]> 2019-10-17T13:15:24+00:00 <![CDATA[Why can't I log into my account?]]> https://pekantv.support-hub.io/1480 Most likely you are entering in the wrong username or password.


1st Reason:

The username and password is CASE Sensitive, so if it contains a capitalized character please be sure to input it correctly as displayed.


2nd Reason:

Some mistake a lowercase "L" and a capitalized "i" together and if your username or password contains a letter that you are unsure of, please try both.


3rd Reason:

The application you are using is not compatible with your device. Many third party apps work flawlessly with Pekan TV however some users do report login attempts that do not work with certain apps on certain devices. We suggest you try another application and give that a try.


4th Reason:

Some users have URL portal link: http://1.pekan.tv:8080 and some users have URL portal link: http://2.pekan.tv:83 

If it does not login properly, then try switching the url server (your account could be on the secondary server).


5th Reason:

Some ISPs (your internet provider) could block IPTV as a whole, and this would result in you resetting your router or using a VPN service to get past this issue.


]]> 2019-11-05T16:48:51+00:00 <![CDATA[How can I cancel my subscription?]]> https://pekantv.support-hub.io/1483 We're sorry that you are dissatisfied with our service, we're sad to see you go.

Please open a support ticket and request why you are dissatisfied and perhaps we can help out someway to remedy the situation.


You can cancel your subscription using the link here.

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